Book Summary: Handbook of Strategic 360 Feedback by Allan H. Church

The Handbook of Strategic 360 Feedback by Allan H. Church is a comprehensive guide to implementing and managing successful 360-degree feedback programs. The book provides practical advice and step-by-step instructions for designing, implementing, and evaluating 360-degree feedback programs in organizations. The book also includes case studies and real-world examples to illustrate the benefits and challenges of 360-degree feedback.

Chapter 1: Introduction to 360-Degree Feedback

The first chapter of the book provides an overview of 360-degree feedback and its benefits. The author explains that 360-degree feedback is a process in which employees receive feedback from multiple sources, including managers, peers, direct reports, and sometimes even external sources. The goal of 360-degree feedback is to provide a complete and well-rounded view of an employee’s performance, which can help identify strengths and weaknesses and provide a basis for development planning.

Chapter 2: Designing a 360-Degree Feedback Program

The second chapter of the book focuses on designing a 360-degree feedback program. The author provides guidance on setting goals and objectives, selecting participants, and determining the scope and frequency of the feedback process. The chapter also provides advice on developing questionnaires and selecting raters, as well as guidelines for analyzing and reporting the results.

Chapter 3: Implementing a 360-Degree Feedback Program

The third chapter of the book covers the implementation phase of a 360-degree feedback program. The author provides practical advice on how to communicate the program to employees, how to train raters, and how to manage the feedback process. The chapter also includes tips for addressing common implementation challenges, such as resistance to the program and concerns about confidentiality.

Chapter 4: Evaluating a 360-Degree Feedback Program

The fourth chapter of the book focuses on evaluating the success of a 360-degree feedback program. The author provides guidance on measuring the impact of the program on employee performance, as well as its impact on organizational culture and employee engagement. The chapter also includes tips for sustaining the program over time and for making adjustments based on feedback from employees and other stakeholders.

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Conclusion

Overall, the Handbook of Strategic 360 Feedback by Allan H. Church is a comprehensive and practical guide to implementing and managing successful 360-degree feedback programs. The book provides valuable insights and guidance for organizations that are considering implementing a 360-degree feedback program, as well as for organizations that are looking to improve their existing programs. The book’s case studies and real-world examples provide valuable context and illustrations of the benefits and challenges of 360-degree feedback.

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