Talking to Crazy by Mark Goulston is a book that focuses on how to communicate effectively with difficult people. The book is aimed at helping readers to understand the psychology behind the behavior of difficult people and how to navigate conversations with them. The book is divided into several chapters, each focusing on a specific aspect of dealing with difficult people.
Chapter Summaries of Talking to Crazy by Mark Goulston
Chapter 1: The Six Secrets of a Master Conversationalist
In this chapter, the author introduces the six secrets of a master conversationalist, which are: being interested, being interesting, being patient, being attentive, being empathetic, and being genuine. These secrets are the foundation of effective communication and are essential for dealing with difficult people.
Chapter 2: The Power of Reflective Listening
In this chapter, the author explains the importance of reflective listening, which is the process of repeating back what someone has said to ensure that you understand their perspective. Reflective listening is a powerful tool for building rapport and understanding with difficult people.
Chapter 3: The Art of Asking Questions
In this chapter, the author emphasizes the importance of asking questions when communicating with difficult people. The author provides several examples of effective questions to ask and explains how to use questions to gain insight into someone’s perspective.
Chapter 4: The Power of Silence
In this chapter, the author discusses the importance of silence in communication. The author explains how to use silence to create space for reflection and how to use it to gain control of a conversation.
Chapter 5: The Art of Agreement
In this chapter, the author explains the power of agreement and how to use it to build rapport with difficult people. The author provides several examples of how to use agreement to gain understanding and build trust.
Chapter 6: The Power of Empathy
In this chapter, the author explains the importance of empathy in communication. The author provides several examples of how to use empathy to gain insight into someone’s perspective and build rapport.
Chapter 7: The Art of Persuasion
In this chapter, the author explains the art of persuasion and how to use it to influence difficult people. The author provides several examples of persuasive language and explains how to use it to gain control of a conversation.
Conclusion of Talking to Crazy by Mark Goulston
Talking to Crazy by Mark Goulston is a comprehensive guide to effective communication with difficult people. The book provides practical advice and techniques for navigating conversations with difficult people, and it is essential for anyone who wants to improve their communication skills. The book is well-written and easy to read, and it provides valuable insights into the psychology of difficult people. Overall, Talking to Crazy is a must-read for anyone who wants to improve their communication skills and deal with difficult people effectively.
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