Verbal Judo is a self-help book that focuses on teaching readers how to communicate effectively in difficult situations. Written by George J. Thompson and Jerry B. Jenkins, the book provides practical advice and techniques for handling verbal confrontations and negotiations. The book is divided into three parts, with each part focusing on a different aspect of verbal judo.
Part 1: The Art of Verbal Self-Defense
In Part 1, the authors introduce the concept of verbal judo and explain how it can be used to defuse tense situations. The first chapter focuses on the importance of listening and understanding the other person’s perspective. The authors provide tips for active listening and encourage readers to avoid interrupting and jumping to conclusions. The second chapter discusses the importance of controlling one’s emotions during a verbal confrontation. The authors provide tips for staying calm and composed, even when faced with hostility or aggression.
Part 2: Verbal Judo in Action
In Part 2, the authors provide specific techniques for handling verbal confrontations in various situations. The first chapter focuses on dealing with verbal abuse, including insults, put-downs, and threats. The authors provide tips for staying calm and not retaliating, as well as techniques for deflecting the attacker’s anger. The second chapter discusses how to handle angry customers or clients. The authors provide tips for staying calm, listening actively, and finding a mutually beneficial solution.
Part 3: Verbal Judo in Everyday Life
In Part 3, the authors apply the principles of verbal judo to everyday life situations. The first chapter focuses on how to communicate effectively in personal relationships, including marriage, family, and friendships. The authors provide tips for active listening, expressing oneself clearly, and avoiding misunderstandings. The second chapter discusses how to use verbal judo in the workplace, including negotiations, presentations, and meetings. The authors provide tips for staying calm, being assertive, and finding common ground with others.
Conclusion
Overall, Verbal Judo is a practical and useful guide for anyone who wants to improve their communication skills. The book provides specific techniques for handling verbal confrontations and negotiations, as well as general tips for staying calm and composed. Whether you are dealing with a difficult customer, an angry coworker, or a challenging personal relationship, Verbal Judo can help you communicate more effectively and find mutually beneficial solutions.
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